Shipping policy

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SHIPPING POLICY

Last Updated: May 6, 2026

1. Overview
At Grace-Elias.com, we are committed to getting your order to you as quickly and safely as possible. This Shipping Policy outlines everything you need to know about processing times, delivery estimates, shipping costs, and what to do if an issue arises with your shipment.

2. Order Processing Time
All orders are processed within 1–3 business days (Monday through Friday, excluding public holidays) after payment confirmation. Orders placed on weekends or public holidays will begin processing the next business day.

 During peak seasons (holidays, sales events, or promotions), processing times may be slightly longer. We will notify you of any significant delays via email.

3. Shipping Methods and Estimated Delivery Times

Delivery estimates begin from the date of shipment, not the date of order placement. Actual delivery times may vary due to carrier delays, weather events, or other circumstances beyond our control.

4. Shipping Costs
Shipping costs are calculated based on order weight, dimensions, destination, and selected shipping method. The exact shipping cost will be displayed at checkout before you complete your purchase.

We periodically offer free shipping promotions check our website or subscribe to our emails to stay informed.

5. Domestic Shipping (United States)We ship to all 50 US states, including Alaska and Hawaii, as well as US territories where carrier service is available. We partner with trusted carriers including USPS, UPS, and FedEx.

Once your order has shipped, you will receive a shipping confirmation email with your tracking number.

6. International Shipping
We currently offer international shipping to select countries. Please note:

• International delivery times typically range from 7–21 business days depending on destination and customs processing
• International customers are responsible for any applicable customs duties, import taxes, or fees imposed by their country — these are not included in our product or shipping prices
• Grace-Elias.com is not responsible for delays caused by customs clearance processes
• Some products may be restricted from shipping to certain countries due to local import regulations

If you are unsure whether we ship to your country, please contact us at sleezer@outlook.com before placing your order.

7. Order Tracking Once your order has shipped, you will receive a shipping confirmation email containing your tracking number and a link to track your package. Tracking information may take up to 24 hours to update after shipment.

You can also track your order by:

• Visiting the carrier's website directly and entering your tracking number
• Logging into your Grace-Elias.com account and viewing your order history
• Contacting us at sleezer@outlook.com with your order number

8. Lost or Stolen Packages
Grace-Elias.com is not responsible for packages that are lost or stolen after a confirmed delivery has been recorded by the carrier. If your tracking shows your package was delivered but you have not received it, please:

1. Check around all entry points to your property
2. Check with neighbors and other household members
3. Allow 1–2 additional business days, as carriers sometimes mark packages as delivered slightly early
4. Contact the carrier directly with your tracking number to file a claim
5. Contact us at sleezer@outlook.com if the issue remains unresolved — we will do our best to assist you

9. Incorrect Shipping Address
Please ensure your shipping address is entered correctly at checkout. If you need to update your address after placing an order, contact us immediately at sleezer@outlook.com.

• We cannot guarantee address changes after an order has been processed or shipped
• If a package is returned to us due to an incorrect or incomplete address, additional shipping fees may apply to reship the order
• Grace-Elias.com is not responsible for orders delivered to an incorrect address provided by the customer

10. Undeliverable Packages
If a package is returned to us as undeliverable (due to an incorrect address, failed delivery attempts, or refusal of the package), we will contact you via email. You will have the option to:

• Have the package reshipped at your expense
• Receive a refund for the product cost, minus original shipping fees

11. Damaged Items in Transit
If your order arrives damaged, please contact us within 7 days of delivery at sleezer@outlook.com and include:

• Your order number
• A description of the damage
• Clear photos or videos showing the damaged item and packaging

We will resolve the issue promptly by offering a replacement or full refund.

12. Split Shipments
In some cases, orders containing multiple items may be shipped in separate packages and arrive on different days. You will receive a separate tracking number for each shipment. You will not be charged additional shipping for split shipments.

13. PO Boxes and Military Addresses
We accept shipments to PO Boxes and APO/FPO/DPO military addresses via USPS. Please note that delivery times to military addresses may be longer than standard estimates.

14. Holiday Shipping
During major holidays, carrier networks experience higher-than-normal volume, which can result in delays. We recommend placing orders well in advance during the holiday season to ensure timely delivery. We are not responsible for carrier delays during peak periods.

15. Contact Us
For any shipping-related questions or concerns, please don't hesitate to reach out:

Grace-Elias.com 12406 Andrew St, Plano, Illinois 60545, United States / sleezer@outlook.com / +1 (630) 918-8134

We aim to respond to all inquiries within 1–2 business days.