Refund policy

Here's a high-quality Return & Refund Policy for Grace-Elias.com:

RETURN & REFUND POLICY

Last Updated: May 6, 2026

1. Overview
At Grace-Elias.com, your satisfaction is our priority. If you are not completely happy with your purchase, we're here to help. Please read this policy carefully before making a purchase, as it outlines your rights and our procedures for returns, exchanges, and refunds.

2. Return Eligibility
To be eligible for a return, the following conditions must be met:

  • Item must be returned within 30 days of the delivery date
  • Item must be in its original, unused condition
  • Item must be in its original packaging with all tags attached
  • Proof of purchase (order confirmation or receipt) must be provided

The following items are non-returnable:

  • Items marked as Final Sale or Non-Returnable at the time of purchase
  • Personalized or custom-made products
  • Downloadable or digital products
  • Perishable goods (if applicable)
  • Items that have been used, washed, damaged, or altered after delivery
  • Gift cards

3. How to Initiate a Return
To start a return, please follow these steps:

  1. Contact us at sleezer@outlook.com within 30 days of receiving your order
  2. Include your order number, the item(s) you wish to return, and the reason for the return
  3. Wait for our team to send you a Return Authorization (RA) number and return instructions
  4. Pack your item securely in its original packaging and include your RA number inside the package
  5. Ship the item to the address provided in our return instructions

⚠️ Please do not send items back without first receiving a Return Authorization. Unauthorized returns may not be processed.

4. Return Shipping
- Customers are responsible for return shipping costs unless the return is due to our error (wrong item sent, defective product, or damaged in transit)
- We recommend using a trackable shipping service and purchasing shipping insurance for items over $50 — we cannot guarantee receipt of returned items without tracking
- Original shipping charges are non-refundable unless the return is due to our error

5. Refunds
Once your return is received and inspected, we will notify you by email of the approval or rejection of your refund.

If approved:

  • Refunds will be processed to your original payment method within 5–10 business days
  • Depending on your bank or card issuer, it may take additional time for the refund to appear on your statement
  • You will receive an email confirmation once the refund has been issued

If rejected:

  • We will notify you of the reason and, where possible, offer an alternative resolution
  • Rejected items may be shipped back to you at your expense

6. Exchanges
We offer exchanges for items that are defective, damaged, or if you received the wrong product. To request an exchange:

  • Email us at sleezer@outlook.com with your order number and details of the issue
  • Include photos of the defective or incorrect item if applicable
  • We will arrange a replacement shipment at no additional cost to you

If you simply wish to exchange for a different size, color, or product, we recommend returning the original item for a refund and placing a new order.

7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 7 days of delivery at sleezer@outlook.com. Include:

  • Your order number
  • A clear description of the issue
  • Photos or videos showing the damage or defect

We will resolve the issue promptly by offering a replacement, store credit, or full refund — whichever you prefer.

8. Wrong Item Received
If you received an item different from what you ordered, please contact us within 7 days of delivery. We will cover all return shipping costs and send the correct item at no charge, or issue a full refund if the correct item is unavailable.

9. Late or Missing Refunds
If you haven't received your refund after 10 business days:

  1. Check your bank account again
  2. Contact your credit card company — it may take additional processing time before it posts
  3. Contact your bank, as there is often some processing time before a refund is posted

If you have done all of the above and still have not received your refund, please contact us at sleezer@outlook.com.

10. Order Cancellations
Orders can be cancelled within 24 hours of placement at no charge. After 24 hours, your order may have already been processed or shipped, and the standard return process will apply.

To request a cancellation, email us immediately at sleezer@outlook.com with your order number and "CANCELLATION REQUEST" in the subject line.

11. Store Credit
In some cases, we may offer store credit in lieu of a refund. Store credit:

  • Has no expiration date
  • Can be applied to any future purchase on grace-elias.com
  • Is non-transferable and cannot be exchanged for cash

12. Contact Us
For any questions about our Return & Refund Policy, please don't hesitate to reach out:

Grace-Elias.com 12406 Andrew St, Plano, Illinois 60545, United States / sleezer@outlook.com / +1 (630) 918-8134

We aim to respond to all inquiries within 1–2 business days.